Hi Trev
Phew thats a relief, it will stop me getting angry when I see their rubbish claims on Ebay...
In my experience, with people like that, you have to wait them out as eventually they go out of business as ripping off customers is a one off thing as they never return...
The only problem is that sometimes new rip off artists appear as they think they can do it better
It happens in my Computer shop business as well...
People say to me...how come you have been here over 10 years and those other shops closed down ?
I always answer the same...because WE CARE about service and they only care about quick one off profits...
That service costs me money , as I am sure yours does, but long term its kept me going, with repeat customers who come back time after time...
Example...about a month ago a lady in her sixties came in and said she wanted a new computer from us as she bought her last one from us....
As I didn't remember her...I asked when....she said 1998....lol...
I said has it been ok ? She said it had NEVER gone wrong in 10 years....apart from a couple of software problems that I had helped her with over the phone a couple of times for free....(which I didn't remember)...but like her it was getting a bit slow now
So she bought another of our Custom Computers from us at £1100 (cheaper than the £1600 in 1998) and I installed it and set it all up at her home for free and did it personally
She offered me a £10 tip lol....I said no thanks , just come back in 10 years for the next one
She said...I certainly will
Those businesses that I have outlasted would have been horrified at doing anything for free....but they are GONE.....and I am still around, but that type of person, like your NUTTER can never see that......
All the best Brett